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Zokki.B Gallery & Studio

A Conversation With The Soul

A Conversation With The Soul

Regular price $19,900.00 AUD
Regular price Sale price $19,900.00 AUD
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Artwork Story

The critical thing in every human existence is the connection with the deepest places of our souls. Every growth is painful; going through layers of ourselves is the most intimate time you can have. Honesty and acceptance of the worst and the best of us, and at the end, discovering your soul like the deepest ocean, the most precious thing we will find—the pearl of our soul—is love, the essence of every magical creation.

Framing

Black Frame

All Original Artworks come with a painted wooden frame and ArtGlass for near invisible clarity and will ensure that your artworks are displayed in their best light.

Dimensions

H 150cm X W 100cm Plus Framing

Delivery Info

Domestic Print Orders (2-3 Weeks)

1. Order Processing:

  • Time Frame: Typically, processing and preparing print orders can take 1-2 weeks. This includes printing the artwork, performing quality checks, and packaging the items for shipment.
  • Factors Influencing Time: The complexity of the artwork, the print medium (canvas, paper, metal, etc.), and the volume of orders can affect processing times.

2. Shipping:

  • Time Frame: Once processed, shipping within Australia generally takes about 3-7 business days, depending on the chosen shipping method (standard, expedited, etc.).
  • Carriers: Domestic orders are usually shipped via AusPost or local couriers.

3. Total Time:

  • Expectation: Customers should expect a total turnaround time of 2-3 weeks from order placement to delivery.

International Print Orders (Up to 4 Weeks)

1. Order Processing:

  • Time Frame: Similar to domestic orders, processing international print orders typically takes 1-2 weeks. The steps involved remain the same.

2. International Shipping:

  • Time Frame: Shipping internationally can take significantly longer, typically 1-3 weeks depending on the destination country. Factors influencing this include:

3. Customs and Duties:

  • Clearance Delays: Customs clearance can cause delays, especially if there are issues with documentation or duties and taxes that need to be paid.
  • Customer Responsibility: Customers are responsible for any import duties and taxes, which can affect the delivery timeline.

Returns

1. Original Artworks:

Return Window:

  • Customers may return original artworks within 7 days of receipt.

Conditions for Return:

  • The artwork must be returned in its original condition.
  • The artwork should be carefully repackaged in its original packaging to prevent damage during transit.

Return Process:

  • Contact customer service within 7 days of receiving the artwork to initiate a return.
  • Customer service will provide detailed instructions on how to return the artwork, including the return shipping address.

Return Shipping:

  • The buyer is responsible for covering the cost of return postage.
  • It is highly recommended to use a trackable shipping service and purchase shipping insurance. This helps protect against loss or damage during the return shipment.

Refund Process:

  • Once the returned artwork is received and inspected, a refund will be issued to the original payment method.
  • Refunds typically process within 7-10 business days.

Non-Returnable Items:

  • Custom or commissioned original artworks are non-returnable unless they arrive damaged or defective.

2. Reproductions (Prints):

No Returns Policy:

  • Reproductions are made to order; therefore, returns are not accepted.

Exceptions:

  • If a reproduction arrives damaged or defective, customers should contact customer service immediately.
  • Proof of damage (such as photographs) may be required to process a replacement or refund.

3. General Return Guidelines:

Return Shipping Costs:

  • The buyer is responsible for return shipping costs unless the return is due to damage or defect.
  • It is recommended to use a trackable shipping service and purchase shipping insurance to protect against loss or damage during the return shipment.

Damaged or Defective Items:

  • Contact customer service within 48 hours of receiving a damaged or defective item.
  • Provide detailed information and photographs of the damage or defect.
  • Depending on the situation, a replacement may be sent, or a refund issued.

Postage Insurance:

  • Purchasing shipping insurance is highly recommended for all returns to cover any potential loss or damage during transit.
  • Ensure the artwork is adequately packaged to avoid damage during return shipping.

Example Return Instructions

  1. Initiate Return: Contact our customer service at [email@example.com] or [phone number] within 7 days of receiving your original artwork.
  2. Prepare Return: Repackage the artwork securely in its original packaging.
  3. Ship Item: Use a trackable shipping service and purchase shipping insurance. Send the package to the provided return address.
  4. Notify Us: Once shipped, email us the tracking information.
  5. Receive Refund: After we receive and inspect the returned artwork, we will process your refund.

Contact Information

For any questions or concerns about returns, please contact us at:

  • Email: [email@example.com]