Refund policy

 

Artwork Returns Policy

1. Original Artworks:

Return Window:

  • Customers may return original artworks within 7 days of receipt.

Conditions for Return:

  • The artwork must be returned in its original condition.
  • The artwork should be carefully repackaged in its original packaging to prevent damage during transit.

Return Process:

  • Contact customer service within 7 days of receiving the artwork to initiate a return.
  • Customer service will provide detailed instructions on how to return the artwork, including the return shipping address.

Return Shipping:

  • The buyer is responsible for covering the cost of return postage.
  • It is highly recommended to use a trackable shipping service and purchase shipping insurance. This helps protect against loss or damage during the return shipment.

Refund Process:

  • Once the returned artwork is received and inspected, a refund will be issued to the original payment method.
  • Refunds typically process within 7-10 business days.

Non-Returnable Items:

  • Custom or commissioned original artworks are non-returnable unless they arrive damaged or defective.

2. Reproductions (Prints):

No Returns Policy:

  • Reproductions are made to order; therefore, returns are not accepted. If the order has not been printed yet we may be able to change the order.

Exceptions:

  • If a reproduction arrives damaged or defective, customers should contact customer service immediately.
  • Proof of damage (such as photographs) may be required to process a replacement or refund.

3. General Return Guidelines:

Return Shipping Costs:

  • The buyer is responsible for return shipping costs unless the return is due to damage or defect.
  • It is recommended to use a trackable shipping service and purchase shipping insurance to protect against loss or damage during the return shipment.

Damaged or Defective Items:

  • Contact customer service within 48 hours of receiving a damaged or defective item.
  • Provide detailed information and photographs of the damage or defect.
  • Depending on the situation, a replacement may be sent, or a refund issued.

Postage Insurance:

  • Purchasing shipping insurance is highly recommended for all returns to cover any potential loss or damage during transit.
  • Ensure the artwork is adequately packaged to avoid damage during return shipping.

Example Return Instructions

  1. Initiate Return: Contact our customer service at [zokki@zokki.com.au] within 7 days of receiving your original artwork.
  2. Prepare Return: Repackage the artwork securely in its original packaging.
  3. Ship Item: Use a trackable shipping service and purchase shipping insurance. Send the package to the provided return address.
  4. Notify Us: Once shipped, email us the tracking information.
  5. Receive Refund: After we receive and inspect the returned artwork, we will process your refund.

Contact Information

For any questions or concerns about returns, please contact us at: