To Be - Open Edition

Would you like your artwork framed?

Please contact us here if you would like to get a quote from our local framer.

Please note: Fine Art Paper and Canvas Prints come shipped in a tube and are not ready to hang.

Floating Acrylic Gallery Prints come with a hanging kit included.

Fine Art Paper

Cotton Rag Paper is not paper at all but is in fact very fine cotton fibres woven into a paper-like product. Cotton Rag is the media of choice due to it's archival qualities and similarities to the paper used in originals. Printed on 320gsm with Canon Lucia EX Pigment inks are long lasting and archival tested to last 80-100 years. Fine art Cotton Rag Reproductions should be framed behind glass, using a matte to separate them from the glass.

All Fine Art Paper Reproductions are unframed.

Fine Art Canvas

Printed on 400gsm Sihl Masterclass Cotton Poly Blend Canvas.Made in Switzerland by one of the oldest paper/canvas manufacturers in the world. Wonderful natural canvas texture printed with Canon Lucia EX Pigment inks are long lasting, archival tested to last 100 years. Spray coated with a special laminate designed to increase longevity through it's Ultra Violet light blocking ability and has anti-fungal properties.

All Fine Art Canvas Reproductions are unframed.

Floating Gallery Acrylic

Floating Gallery Acrylic is our premium product. It has a clean, modern look. Best suited for those who want a framless artwork or for high moisture and extrenal applications. The image is mounted behind a 4.5mm thick piece of acrylic to give it depth, an almost 3D effect. 

Hanging kit included.

Domestic Print Orders (2-3 Weeks)

Please note: Fine Art Paper and Canvas Prints come shipped in a tube and are not ready to hang.

1. Order Processing:

• Time Frame: Typically, processing and preparing print orders can take 1-2 weeks. This includes printing the artwork, performing quality checks, and packaging the items for shipment.
• Factors Influencing Time: The complexity of the artwork, the print medium (canvas, paper, metal, etc.), and the volume of orders can affect processing times.

2. Shipping:

• Time Frame: Once processed, shipping within Australia generally takes about 3-7 business days, depending on the chosen shipping method (standard, expedited, etc.).
• Carriers: Domestic orders are usually shipped via AusPost or local couriers.

3. Total Time:

• Expectation: Customers should expect a total turnaround time of 2-3 weeks from order placement to delivery.

International Print Orders (Up to 4 Weeks)

1. Order Processing:

• Time Frame: Similar to domestic orders, processing international print orders typically takes 1-2 weeks. The steps involved remain the same.

2. International Shipping:

• Time Frame: Shipping internationally can take significantly longer, typically 1-3 weeks depending on the destination country. Factors influencing this include:

3. Customs and Duties:

• Clearance Delays: Customs clearance can cause delays, especially if there are issues with documentation or duties and taxes that need to be paid.
• Customer Responsibility: Customers are responsible for any import duties and taxes, which can affect the delivery timeline.

Artwork Returns Policy

1. Original Artworks:

Return Window:

• Customers may return original artworks within 7 days of receipt.

Conditions for Return:

• The artwork must be returned in its original condition.
• The artwork should be carefully repackaged in its original packaging to prevent damage during transit.

Return Process:

• Contact customer service within 7 days of receiving the artwork to initiate a return.
• Customer service will provide detailed instructions on how to return the artwork, including the return shipping address.

Return Shipping:

• The buyer is responsible for covering the cost of return postage.
• It is highly recommended to use a trackable shipping service and purchase shipping insurance. This helps protect against loss or damage during the return shipment.

Refund Process:

• Once the returned artwork is received and inspected, a refund will be issued to the original payment method.
• Refunds typically process within 7-10 business days.

Non-Returnable Items:

• Custom or commissioned original artworks are non-returnable unless they arrive damaged or defective.

2. Reproductions (Prints):

No Returns Policy:

• Reproductions are made to order; therefore, returns are not accepted. If the order has not been printed yet we may be able to change the order.

Exceptions:

• If a reproduction arrives damaged or defective, customers should contact customer service immediately.
• Proof of damage (such as photographs) may be required to process a replacement or refund.

3. General Return Guidelines:

Return Shipping Costs:

• The buyer is responsible for return shipping costs unless the return is due to damage or defect.
• It is recommended to use a trackable shipping service and purchase shipping insurance to protect against loss or damage during the return shipment.

Damaged or Defective Items:

• Contact customer service within 48 hours of receiving a damaged or defective item.
• Provide detailed information and photographs of the damage or defect.
• Depending on the situation, a replacement may be sent, or a refund issued.

Postage Insurance:

• Purchasing shipping insurance is highly recommended for all returns to cover any potential loss or damage during transit.
• Ensure the artwork is adequately packaged to avoid damage during return shipping.

Example Return Instructions

1. Initiate Return: Contact our customer service at [zokki@zokki.com.au] within 7 days of receiving your original artwork.
2. Prepare Return: Repackage the artwork securely in its original packaging.
3. Ship Item: Use a trackable shipping service and purchase shipping insurance. Send the package to the provided return address.
4. Notify Us: Once shipped, email us the tracking information.
5. Receive Refund: After we receive and inspect the returned artwork, we will process your refund.

Contact Information

For any questions or concerns about returns, please contact us at:

• Email: [zokki@zokki.com.au]