Ocean Secrets

All Original Artworks come with a painted wooden frame and ArtGlass for near invisible clarity and will ensure that your artworks are displayed in their best light.

Domestic Print Orders (2-3 Weeks)

1. Order Processing:

• Time Frame: Typically, processing and preparing print orders can take 1-2 weeks. This includes printing the artwork, performing quality checks, and packaging the items for shipment.
• Factors Influencing Time: The complexity of the artwork, the print medium (canvas, paper, metal, etc.), and the volume of orders can affect processing times.

2. Shipping:

• Time Frame: Once processed, shipping within Australia generally takes about 3-7 business days, depending on the chosen shipping method (standard, expedited, etc.).
• Carriers: Domestic orders are usually shipped via AusPost or local couriers.

3. Total Time:

• Expectation: Customers should expect a total turnaround time of 2-3 weeks from order placement to delivery.

International Print Orders (Up to 4 Weeks)

1. Order Processing:

• Time Frame: Similar to domestic orders, processing international print orders typically takes 1-2 weeks. The steps involved remain the same.

2. International Shipping:

• Time Frame: Shipping internationally can take significantly longer, typically 1-3 weeks depending on the destination country. Factors influencing this include:

3. Customs and Duties:

• Clearance Delays: Customs clearance can cause delays, especially if there are issues with documentation or duties and taxes that need to be paid.
• Customer Responsibility: Customers are responsible for any import duties and taxes, which can affect the delivery timeline.

1. Original Artworks:

Return Window:

• Customers may return original artworks within 7 days of receipt.

Conditions for Return:

• The artwork must be returned in its original condition.
• The artwork should be carefully repackaged in its original packaging to prevent damage during transit.

Return Process:

• Contact customer service within 7 days of receiving the artwork to initiate a return.
• Customer service will provide detailed instructions on how to return the artwork, including the return shipping address.

Return Shipping:

• The buyer is responsible for covering the cost of return postage.
• It is highly recommended to use a trackable shipping service and purchase shipping insurance. This helps protect against loss or damage during the return shipment.

Refund Process:

• Once the returned artwork is received and inspected, a refund will be issued to the original payment method.
• Refunds typically process within 7-10 business days.

Non-Returnable Items:

• Custom or commissioned original artworks are non-returnable unless they arrive damaged or defective.

2. Reproductions (Prints):

No Returns Policy:

• Reproductions are made to order; therefore, returns are not accepted.

Exceptions:

• If a reproduction arrives damaged or defective, customers should contact customer service immediately.
• Proof of damage (such as photographs) may be required to process a replacement or refund.

3. General Return Guidelines:

Return Shipping Costs:

• The buyer is responsible for return shipping costs unless the return is due to damage or defect.
• It is recommended to use a trackable shipping service and purchase shipping insurance to protect against loss or damage during the return shipment.

Damaged or Defective Items:

• Contact customer service within 48 hours of receiving a damaged or defective item.
• Provide detailed information and photographs of the damage or defect.
• Depending on the situation, a replacement may be sent, or a refund issued.

Postage Insurance:

• Purchasing shipping insurance is highly recommended for all returns to cover any potential loss or damage during transit.
• Ensure the artwork is adequately packaged to avoid damage during return shipping.

Example Return Instructions

1. Initiate Return: Contact our customer service at [email@example.com] or [phone number] within 7 days of receiving your original artwork.
2. Prepare Return: Repackage the artwork securely in its original packaging.
3. Ship Item: Use a trackable shipping service and purchase shipping insurance. Send the package to the provided return address.
4. Notify Us: Once shipped, email us the tracking information.
5. Receive Refund: After we receive and inspect the returned artwork, we will process your refund.

Contact Information

For any questions or concerns about returns, please contact us at:

• Email: [email@example.com]