Ocean Secrets
Ocean Secrets
Regular price
$6,900.00 AUD
Regular price
Sale price
$6,900.00 AUD
Unit price
per
Collapsible content
Artwork Story
Framing
All Original Artworks come with a painted wooden frame and ArtGlass for near invisible clarity and will ensure that your artworks are displayed in their best light.
Dimensions
Delivery Info
Domestic Print Orders (2-3 Weeks)
1. Order Processing:
- Time Frame: Typically, processing and preparing print orders can take 1-2 weeks. This includes printing the artwork, performing quality checks, and packaging the items for shipment.
- Factors Influencing Time: The complexity of the artwork, the print medium (canvas, paper, metal, etc.), and the volume of orders can affect processing times.
2. Shipping:
- Time Frame: Once processed, shipping within Australia generally takes about 3-7 business days, depending on the chosen shipping method (standard, expedited, etc.).
- Carriers: Domestic orders are usually shipped via AusPost or local couriers.
3. Total Time:
- Expectation: Customers should expect a total turnaround time of 2-3 weeks from order placement to delivery.
International Print Orders (Up to 4 Weeks)
1. Order Processing:
- Time Frame: Similar to domestic orders, processing international print orders typically takes 1-2 weeks. The steps involved remain the same.
2. International Shipping:
- Time Frame: Shipping internationally can take significantly longer, typically 1-3 weeks depending on the destination country. Factors influencing this include:
3. Customs and Duties:
- Clearance Delays: Customs clearance can cause delays, especially if there are issues with documentation or duties and taxes that need to be paid.
- Customer Responsibility: Customers are responsible for any import duties and taxes, which can affect the delivery timeline.
Returns
1. Original Artworks:
Return Window:
- Customers may return original artworks within 7 days of receipt.
Conditions for Return:
- The artwork must be returned in its original condition.
- The artwork should be carefully repackaged in its original packaging to prevent damage during transit.
Return Process:
- Contact customer service within 7 days of receiving the artwork to initiate a return.
- Customer service will provide detailed instructions on how to return the artwork, including the return shipping address.
Return Shipping:
- The buyer is responsible for covering the cost of return postage.
- It is highly recommended to use a trackable shipping service and purchase shipping insurance. This helps protect against loss or damage during the return shipment.
Refund Process:
- Once the returned artwork is received and inspected, a refund will be issued to the original payment method.
- Refunds typically process within 7-10 business days.
Non-Returnable Items:
- Custom or commissioned original artworks are non-returnable unless they arrive damaged or defective.
2. Reproductions (Prints):
No Returns Policy:
- Reproductions are made to order; therefore, returns are not accepted.
Exceptions:
- If a reproduction arrives damaged or defective, customers should contact customer service immediately.
- Proof of damage (such as photographs) may be required to process a replacement or refund.
3. General Return Guidelines:
Return Shipping Costs:
- The buyer is responsible for return shipping costs unless the return is due to damage or defect.
- It is recommended to use a trackable shipping service and purchase shipping insurance to protect against loss or damage during the return shipment.
Damaged or Defective Items:
- Contact customer service within 48 hours of receiving a damaged or defective item.
- Provide detailed information and photographs of the damage or defect.
- Depending on the situation, a replacement may be sent, or a refund issued.
Postage Insurance:
- Purchasing shipping insurance is highly recommended for all returns to cover any potential loss or damage during transit.
- Ensure the artwork is adequately packaged to avoid damage during return shipping.
Example Return Instructions
- Initiate Return: Contact our customer service at [email@example.com] or [phone number] within 7 days of receiving your original artwork.
- Prepare Return: Repackage the artwork securely in its original packaging.
- Ship Item: Use a trackable shipping service and purchase shipping insurance. Send the package to the provided return address.
- Notify Us: Once shipped, email us the tracking information.
- Receive Refund: After we receive and inspect the returned artwork, we will process your refund.
Contact Information
For any questions or concerns about returns, please contact us at:
- Email: [email@example.com]