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Zokki.B Gallery & Studio

Between The Lines

Between The Lines

Regular price $4,500.00 AUD
Regular price Sale price $4,500.00 AUD
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Taxes included. Shipping calculated at checkout.
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Artwork Story

Framing

White Frame

All Original Artworks come with a painted wooden frame and ArtGlass for near invisible clarity and will ensure that your artworks are displayed in their best light.

Dimensions

H 150cm X W 100cm Plus Framing

Delivery Info

Domestic Print Orders (2-3 Weeks)

1. Order Processing:

  • Time Frame: Typically, processing and preparing print orders can take 1-2 weeks. This includes printing the artwork, performing quality checks, and packaging the items for shipment.
  • Factors Influencing Time: The complexity of the artwork, the print medium (canvas, paper, metal, etc.), and the volume of orders can affect processing times.

2. Shipping:

  • Time Frame: Once processed, shipping within Australia generally takes about 3-7 business days, depending on the chosen shipping method (standard, expedited, etc.).
  • Carriers: Domestic orders are usually shipped via AusPost or local couriers.

3. Total Time:

  • Expectation: Customers should expect a total turnaround time of 2-3 weeks from order placement to delivery.

International Print Orders (Up to 4 Weeks)

1. Order Processing:

  • Time Frame: Similar to domestic orders, processing international print orders typically takes 1-2 weeks. The steps involved remain the same.

2. International Shipping:

  • Time Frame: Shipping internationally can take significantly longer, typically 1-3 weeks depending on the destination country. Factors influencing this include:

3. Customs and Duties:

  • Clearance Delays: Customs clearance can cause delays, especially if there are issues with documentation or duties and taxes that need to be paid.
  • Customer Responsibility: Customers are responsible for any import duties and taxes, which can affect the delivery timeline.

Returns

1. Original Artworks:

Return Window:

  • Customers may return original artworks within 7 days of receipt.

Conditions for Return:

  • The artwork must be returned in its original condition.
  • The artwork should be carefully repackaged in its original packaging to prevent damage during transit.

Return Process:

  • Contact customer service within 7 days of receiving the artwork to initiate a return.
  • Customer service will provide detailed instructions on how to return the artwork, including the return shipping address.

Return Shipping:

  • The buyer is responsible for covering the cost of return postage.
  • It is highly recommended to use a trackable shipping service and purchase shipping insurance. This helps protect against loss or damage during the return shipment.

Refund Process:

  • Once the returned artwork is received and inspected, a refund will be issued to the original payment method.
  • Refunds typically process within 7-10 business days.

Non-Returnable Items:

  • Custom or commissioned original artworks are non-returnable unless they arrive damaged or defective.

2. Reproductions (Prints):

No Returns Policy:

  • Reproductions are made to order; therefore, returns are not accepted.

Exceptions:

  • If a reproduction arrives damaged or defective, customers should contact customer service immediately.
  • Proof of damage (such as photographs) may be required to process a replacement or refund.

3. General Return Guidelines:

Return Shipping Costs:

  • The buyer is responsible for return shipping costs unless the return is due to damage or defect.
  • It is recommended to use a trackable shipping service and purchase shipping insurance to protect against loss or damage during the return shipment.

Damaged or Defective Items:

  • Contact customer service within 48 hours of receiving a damaged or defective item.
  • Provide detailed information and photographs of the damage or defect.
  • Depending on the situation, a replacement may be sent, or a refund issued.

Postage Insurance:

  • Purchasing shipping insurance is highly recommended for all returns to cover any potential loss or damage during transit.
  • Ensure the artwork is adequately packaged to avoid damage during return shipping.

Example Return Instructions

  1. Initiate Return: Contact our customer service at [email@example.com] or [phone number] within 7 days of receiving your original artwork.
  2. Prepare Return: Repackage the artwork securely in its original packaging.
  3. Ship Item: Use a trackable shipping service and purchase shipping insurance. Send the package to the provided return address.
  4. Notify Us: Once shipped, email us the tracking information.
  5. Receive Refund: After we receive and inspect the returned artwork, we will process your refund.

Contact Information

For any questions or concerns about returns, please contact us at:

  • Email: [email@example.com]